yesterday's technology tomorrow

Tuesday, September 16, 2003

Telstra Bigpond is pathetic
Begin Rant
We ordered Telstra ADSL to be connected to our new offices two weeks ago at the same time we ordered the actual lines to be installed.

I expected around 5 days for the lines to be installed...which was exactly as it was.

Given I have installed the ADSL at home and am quite technical I went with the self install option in which Telstra ship out the modem to you.

Last Thursday the stupid head on the phone said that the modem hadn't let been scheduled to ship and it should ship on Monday. Today I ring and they say it shipped today (Tuesday).

Unbelievable.....two weeks to get a modem shipped is terrible customer service...especially when the damn line was installed in 5 days!!!

NEVER AGAIN....Optus, ozemail, etc you have my business next time...SELL the stupid company Mr Howard and maybe they'll start sacking the people they need to sack to get to a level where they have good people left.

End Rant

0 comments | 11:46 AM
Playground Finder Flink Labs - Data Visualisation

neuronwave is the personal site of Ben Hosken. I am the founder of Flink Labs, a data visualisation studio based in Melbourne. Previously I founded AgentArts, where I developed a recommendations system that we ultimately sold to MSFT.I have two patents, one in Recommendation Systems and one for a datamining algorithm I invented. I have a strong interest in physical computing, emergence, self organising systems, immersive games, bluetooth ad hoc networks and other fun things.
A while ago I built and ran Blog Change Bot - an AOL IM Bot which notified you when blogs you like are updated. I also built IcyPole, a bluetooth based P2P mobile phone app in 2004. With Suzette, I've built Playground Finder - a community contributed site for parents to find playgrounds nearby and while traveling for their kids to play in. Its a "playground" for my social, location, community and mobile interests.
I live in Melbourne with my wife Suzette, son Oskar Tex and my little girl Jasmine

Random Pile of Ben
Bodypump, Flink Labs, autumn weather, balance.

Downloads etc
The Best Bagel Recipe ever
iTunes XML structure
Photo of some of my best Panetones

Neuron EcoSystem
Flink Labs
oskartex.comOskar Tex
JasmineJasmine Aurora
Playground Finder


ben at neuronwave dot com